Vanguard Review – The Best Option For All Investors?

Vanguard
Review of: Vanguard
Reviewed by:
Rating:
3.5
On June 24, 2013
Last modified: February 6, 2015

Summary:

Use Vanguard to get a wide selection of low-cost, no load mutual funds, ETFs and index funds, with access to brokerage services, financial planning, and more.

The Vanguard Group is the grand daddy of low-cost indexed based mutual fund investing. Started in 1975 by Jack Bogle, he understood over 80% of actively managed funds did not beat the market’s indices. His mantra, is you aren’t best to beat the market, you should become the market, and focus on low cost fees. The review of The Vanguard Group has been updated for 2013.

Vanguard has grown to become the world’s largest no load mutual fund company. While Vanguard is mostly known for its low-cost index funds, they also offer a variety of low-cost, actively managed mutual funds and exchange-traded funds (ETFs).

Vanguard also provides brokerage services, variable and fixed annuities, educational account services, financial planning, asset management, and trust services.

In the same spirit of shedding further insight on the different investment options available to consumers, today, I wanted to share with you my experiences with Vanguard’s investment services. Personally, I have been a Vanguard account holder since 1999. Overall, I have found Vanguard offers a wide selection of mutual funds and ETFs at a low cost, but their website to be somewhat outdated and clunky.

Account Options Offered At Vanguard

Currently, Vanguard offers the following account options. Beside each type of account, I’ve included a brief summary of my experiences, where applicable.

  • 401(k) rollovers to a Vanguard IRA – This type of account enables you to transfer your 401(k) retirement account at your previous employer and convert it to a traditional IRA with Vanguard. I completed this process in with my wife’s 403(b) with a former, and the process was executed without any failures or delays. And, better yet, there were no additional penalties/fees incurred by the process from Vanguard.
  • Annuities – Vanguard offers both fixed income and variable annuities. While I don’t personally have one of these, I understand Vanguard has some of the lowest rates in the industry for annuities. This is mostly because they don’t have full-time sales people selling their product and pass the discount onto you.
  • Roth IRAs and Traditional IRAs – Vanguard gives investors the option of opening either a Traditional (pre-tax contributions) or Roth (post-tax contributions) IRA. I have been using a Roth IRA from Vanguard for 3 years now, and I have found it a very effective investment vehicle with their low cost mutual funds.
  • Individual (taxable) Accounts – Lastly, Vanguard allows you to save money in taxable accounts in either stocks, bonds, CDs, or mutual funds.

Investment Types Offered

The Vanguard Group offers a very comprehensive array of investment options, regardless of the type of account you choose to open. This review focuses only on Vanguard’s “bread-and-butter” – mutual funds and ETFs.

Vanguard Mutual Funds

  • 121 total mutual funds – including money market, international, balanced, bond, REIT, and stock mutual funds.
  • Vanguard offers both actively (stock picking) and passively (tracking an index) managed mutual funds.
  • Offers lower fee “Admiral Shares” mutual fund options. These shares generally require a balance in the mutual fund of at least $10,000. However, the expense ratio for these Admiral Shares is generally 30-50% lower than that of the normal mutual fund shares.

Vanguard ETFs

  • In addition to mutual funds, Vanguard has also become a major player in the ETF markets, currently offering 52 different ETFs in the majority of the same areas that they offer mutual funds.
  • Generally, ETFs have expense ratios ~0.1% lower than the same asset class of mutual fund. While this is not a huge difference, it can add up over the years with larger account balances.

In most cases, especially if you have complete control over your investment account, you would want to choose the Vanguard ETFs over their mutual funds. Not only are most cheaper, but typically are more tax efficient.

Trading Fees and Commissions

Vanguard charges no commission for trading their mutual funds and ETFs. Purchasing stocks and non Vanguard ETFs through Vanguard can be expensive. This isn’t surprising since their focus is on low cost mutual funds.

Stock and ETF Fee Schedule

AmountStocks and ETFs
Less than $50,000$7 for the first 25 trades
$20 for subsequent trades
$50,000–$500,000All trades: $7
$500,000–$ 1 millionAll trades: $2
$1 million plusFree for first 25 trades
$2 for subsequent trades

Unless you have a somewhat large account with them, Vanguard isn’t a great place to trade stocks. You are best to use other discount brokerages. Vanguard’s service is lacking features when comparing to other discount stock brokers. Based upon experience though, if you are wanting to use Vanguard you are only interested in purchasing Vanguard only mutual funds and ETFs.

For other discount brokers, please visit our top stock brokers web page.

Minimum Balances and Initial Deposit

Generally, the minimum investment amount for Vanguard mutual funds is $3,000 which is somewhat steep for the first time investor. However, for Vanguard ETFs, the minimum is only 1 share and might be best suited for beginning investors. Vanguard also offers admiral shares which have even lower in annual fees. To qualify:

  • Invest $10,000 or more in most Vanguard index funds that offer Admiral Shares.
  • Invest $50,000 or more in Vanguard actively managed funds that offer Admiral Shares.

Vanguard recently lowered the dollar requirements and is great news for investors.

Mutual Fund and ETF Screener

Vanguard Fund Screener
Find the best Vanguard fund or ETF
(Click To Enlarge)
Vanguards screener is a very effective tool to find the right fund that meets your investing criteria. You can filter based upon: asset class, minimum deposit, risk level, share class, and tax efficiency.

Once you find the right Vanguard fund for you, you can invest directly. You can also compare the various funds to find out which performed better. It’s a useful tool since Vanguard has over 100 ETFs and mutual funds.

Customer Service

Overall, the ease of use of the online Vanguard system, and corresponding customer service has always been very effective and straight-forward. Whenever I am unable to figure out something online, it is always easy to get a real, live person on the phone who is knowledgeable and can assist.

Vanguard Portfolio Watch

Vanguard Portfolio Watch
Recommended asset allocation
(Click To Enlarge)
The portfolio analysis tool is provided for free by Vanguard. You can gain insight in to your asset allocation as well as the overall costs of taxes, and manage risks associated with your portfolio. Their summary section it will give automated recommendations to modify your portfolio.

It does not support external accounts into asset allocation consideration. This is another example of the Vanguard only centric view their service has.

Summary

Vanguard is great if you use their funds and ETFs. When you venture outside of this realm, their service is ok at best. If you ever decide to buy individual stocks, you are best to find another stock broker for that purpose. Vanguard’s research tools are almost nonexistent. Unless you have a significant amount invested with them, it may not make sense to use their service for the lower trading fees.

It is assumed you go for Vanguard only for their low cost indexed mutual funds and ETFs. Though they are no longer have exclusivity in this area. Most mutual fund houses offer similar, and in some cases lower annual fees when compared to Vanguard. Many of the brokers offer commission free ETFs, further lowering your transaction costs to match Vanguard.

I recommend using Vanguard for your retirement account if possible (there are many poor alternatives unfortunately), or if you prefer to use only Vanguard funds for your investing. Firms like Fidelity, and TD Ameritrade offer much more comprehensive services, if you are looking for a one stop brokerage firm.

Readers: How would you rate your experience with Vanguard?

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Reader Comments

  1. David says

    You mentioned the vanguard admiral shares, with a relatively low $10k investment (it used to be limited to 100k).. but you didn’t mention the fees on that, which are greater than 50% less.. For example, the Vanguard 500 Index Fund Admiral Shares has a fee of 0.07% vs 0.18% for normal shares. Fidelity has a similar large investor fund with 0.07% fee, but requires 100k.

    They also have an ETF version with a 0.06% fee, but you’ll have to pay broker commission both buying and selling if you trade somewhere else. However, Vanguard has commission free trades for Vanguard ETFs, if you use there brokerage services. I was just looking into that myself… I’m wondering why anyone would buy the regular mutual fund shares when there is the ETF option with lower fees… Or is there some other disadvantage that I’m not considering?

    • says

      Hi David,

      Thanks for the clarification of fees.

      Regarding mutual fund vs ETF (specifically with Vanguard funds at Vanguard since neither has a trading fee with them), it really comes down the the bid/ask spread is the major issue. Even then with ETFs like Vanguard’s S&P 500 that’s traded frequently it’s a very small difference. Right now I show the spread is $0.02 with VOO.

      http://finance.yahoo.com/q?s=voo&ql=1

      ETFs that aren’t traded as much this can be a bigger factor.

      The other I’ve seen discussed is tax advantages, though I’m not sure really what kind of advantage either would have since they are about as efficient as possible.

      The biggest issue with any of them is the tracking error. I’ve created a graph on Morningstar’s web site comparing the differences in said mutual funds and ETFs:

      http://rij.cc/eQnqNG

      – Vanguard 500 Index Admiral $11,347.30
      – Vanguard S&P 500 ETF $10,901.96
      – Fidelity Spartan 500 Index Inv $11,266.03
      – S&P 500 $11,367.16

      I showed the past ten years what would $10k be worth today (includes dividends). Granted this graph is somewhat misleading since Vanguard’s ETF just started in 2009. If you do one year Vanguard’s ETF and mutual fund are almost the same.

      Though if you compared the three funds compared to what the S&P would be worth, the Vanguard 500 Index Admiral is slightly better.

      For most people just starting out it looks like Vanguard’s ETF is a better deal when using Vanguard to make the trade.

  2. David says

    Hmm, so now a follow up question. Is it a good idea to move money I have from similar s&p 500 index fund (with 0.3% fee) to this fund with 80% less fees? The challenge is that it’s had about 10% gain since I bought it, so I’ll have some capital gains.. While capital gains taxes may be higher in the future, I could lose by not have as much to invest now.. I guess it depends on how the market performs in the future..

    • Robert M says

      David, you should be able to transfer the shares without selling them. Give the Vanguard brokerage services a call.

    • says

      Hmm sounds like a lot of variables involved with this one. I see:
      – Amount invested
      – How long you plan on keeping it invested in the S&P 500
      – Is it long term or short term capital gains

      The primary question is how long do you plan on keeping it? The longer you own it, the more it will drift from the S&P 500 because of the said fees. The tax rates, while more than likely will be higher than current, is an unknown.

      I wouldn’t consider the future market valuation since that’s constant no matter which fund you own.

      • David says

        Well, i disagree. Future market valuation makes a big difference… If the market goes way up, then staying where I am makes the best sense. (the fee is only a tiny percentage.. and what I would be paying in taxes this year is earning returns) If the market is flat, then the fee takes away all the returns.. and it’d have been better to pay gains now, and have less fees. Of course we all hope the market goes way up in the long run…

        The amount invested should not make a difference, but it’s enough that I’m worrying about a 0.3% fee. I plan on holding it a long time.

        • says

          Oh I see what you are getting at, yes from the perspective of paying taxes so you can transfer to another account. Maybe the best way to do it is sell shares when forced to rebalance your S&P 500 allocation?

          If you believe in Shiller’s PE10, then in the next 10 years it’s expected we’ll have another round of poor returns. Though that indicator has been show to be far from perfect.

          http://www.multpl.com/

        • says

          @ David – Agree with Inv. Junkie. It’s a fairly difficult question to know whether now is the correct time to transfer from your higher cost fund to one with Vanguard.

          Even though I am not a professional money advisor, I would say that I would personally move my fund due to the fact that I would prefer to have all of my funds in one place. And, since Vanguard offers so many low cost mutual funds, I would know that there would be other funds that I could find useful in the future.

  3. Robert M says

    $7 a trade is pretty low. Yes, you can find brokerages with lower trading fees, you have to wonder if they’re not making hidden money on the bid/ask etc. and there’s a lot to say for consolidating everything with Vanguard; especially for those companies that you want to buy and hold for a long time.

    If you’re self employed, Vanguard makes it very easy to set up a Simple or SEP as well. I haven’t looked into an individual 401k account, but they probably do that too.

    • says

      Vanguard does offer an individual 401k account.

      https://personal.vanguard.com/us/whatweoffer/smallbusiness/individual401k

      I don’t have a Simple, SEP or individual 401k account with them but more than likely this year or next. I like their fee structure.

      With regards to Vanguard and stock trading, I would say that they are really best suited to only own their funds and ETFs. IMHO, other mutual funds and stocks you are best opening an account somewhere else (since it really isn’t their focus). If you have less than $50k, it’s possible you’ll pay $20 a trade. Ouch!

      At least for me, consolidating into one vendor doesn’t do anything for me. Using products like Quicken and a spreadsheet it’s not that hard to determine things like proper asset allocation.

      • Robert M says

        One could argue that if you have less than $50k in diversified funds, that you shouldn’t be buying individual stocks. :)

        That said, if you are going to be buying and selling frequently, or doing complex trades such as options or shorts, then yes, Scottrade, Tradeking, or other would probably be better.

  4. says

    I have been a Vanguard customer since the eighties! I am a big fan, however there are instances I wish they had a little more variety. I wish some of my prior employers used Vanguard as well. It would have been a little easier when I left.

    • says

      @ Krantcents – I have wished the same thing as well about my previous employers using Vanguard. Every past employer of mine has used Fidelity for their 401k plans, though. I think they must do a lot more in marketing their product to companies than Vanguard (maybe this is why they have slightly higher fees???? haha).

      I am curious – as far as more variety goes – what types of products do you wish they had?

      • says

        When I compare Vanguard to Fidelity, there are more funds in many more sectors. Do you need all these choices? Do you need to take sectors and slice them still thinner? I don’t know. I think it goes against Bogle’s philosophy, that is why there aren’t more. He is probably right!

        • says

          In the books I have read from which I base my investment strategy (Stocks for the Long Run, Random Walk Down Wall Street and books by Larry Swedroe), they all mention that it isn’t necessary to invest in sectors. By simply investing in the total market or in large and small cap value funds, you capture that while maintaining diversification.

  5. says

    I’m a huge fan; I have my IRA, 529 with Vanguard and always recommend them as an ethical, low-cost solution. Since fees and diversification are pretty much key to long-term investing, Vanguard’s got it all.

  6. says

    Vanguard is a great company; my work used to invest our 401(k)s through them and the fees were pretty low. Since then, we’ve moved to Fidelity Investments, and they seem pretty solid as well. No complaints here!

  7. Mike@atfinancialplan.com says

    I have both fidelity and vanguard. The Vanguard funds are more transparent, e.g., they provide detail of all reinvestment within the fund. The fidelity funds don’t do this at least the ones that I have in my retirement plan.

    Mike

    • Frank R. says

      I would appreciate if anybody could give me his/her opinion on the following matter: I am planning to invest 100-200k in a MANAGED investment account. Would you put this money in Fidelity or Vanguard? Please consider the following in your answer:
      1. I am average when it comes to knowledge of the investments world
      2. I am conservative to moderate in nature when it comes to taking risk
      3. Long term view – I am investing for my retirement.
      4. I like to be able to know how my investments are doing regularly
      5. I don’t have time/expertise to manage investments myself.
      6. I would like to be able to reach someone quickly if I have issues or questions.

      I have heard very good things about both Fidelity and Vanguard. I like the local presence of the Fidelity offices and advisors and the low costs of Vanguard. About Vanguard, though, they require that you give them the money before they sketch out a plan for investments…Anybody has or had issues with this requirement?

      Thanks a million for your opinion.

  8. Ian says

    I’m pretty new to Vanguard (been with them for less than a year) and mutual fund investing altogether. But I love my experience with my Roth IRA with them so far and intend to hopefully stay with them for a very long time. I currently just have my money in their STAR (VGSTX) fund but once it hits $3000 I plan to roll it into a different fund.

    • says

      @ Ian – Nice! that’s actually exactly how I started off as well (with the STAR fund because I didn’t have the 3k needed for the regular funds). I just checked Vanguard’s website, and it is an actively managed fund in that the funds that it owns are actively managed. This can lead to higher fees. However, it’s a good place to start!

      • Ika_W says

        I just open a Roth IRA account with Vanguard. As I did not have any investment experience, I decided to go with all in one balanced funds, Target Retirement and Star. I did not wanted to invest all and hold some contribution just as cash account, but was told by costumer service, that in order to do so, I have to open money market account with them. Little confusing.
        Reading some of the discouraging reviews posted below in regards to problems of getting your money back from Vanguard, I am horrified. Hope I did not make a mistake choosing Vanguard.

  9. Don says

    Amount Stocks and ETFs
    Less than $50,000 $7 for the first 25 trades
    $20 for subsequent trades
    $50,000–$500,000 All trades: $7
    $500,000–$ 1 million All trades: $2
    $1 million plus Free for first 25 trades
    $2 for subsequent trades

    Regarding the sliding Vanguard brokerage fees tied to value of the account…it’s my understanding that the amounts listed must represent holdings in VANGUARD PRODUCTS in order to move trading fees. Non-Vanguard holdings don’t count. Am I wrong?

    • says

      Agreed that if you intend trading in and out of your positions often then a Vanguard brokerage account may not be the cheapest. For investors who look to buy low-cost index funds or other investments for the longer term, perhaps rebalancing once or twice a year, its a great option to consider.

  10. Aquinas says

    Just read this year-old+ thread and will add one point: Vanguard generally gets high marks as a fiduciary because it is a not-for-profit company. It’s neither privately owned (as Fidelity is) nor publicly traded on the stock market (as many mutual fund companies are). So Vanguard has to answer only to its customers–they own the funds–and not to people/shareholders who own shares of the company. That’s one reason the fees are low. The only other mutual fund company like this is TIAA-CREF. See David Swenson’s book Unconventional Success for further details.

  11. Jogesh says

    There are two more issues with Vanguard –
    The speed and success of trading stocks or options, as they are not “market maker”, they probably have to go thro’ third party. This is even bad when spread is large!
    No choice for trailing stops etc, so you have to monitor prices and due to delay in execution in falling market you tend loose capital.
    Your comments please.

  12. lmoney says

    from Vgd website: For mutual fund accounts – $20 fee waived for shareholders who have elected to receive statements and other important information electronically.
    Brokerage accounts have a $20 fee for accts under $50K.
    So if you have several Mutual Fund, ROTH, IRA accounts you will not pay a annual fee with e-statements, the only acct you will pay a fee on is the Brokerage account (if you have one).

  13. Rand says

    My wife and I are looking to roll over moneys into Vanguard – but my wife read discouraging reviews by investors who complained it was hard to get their money out of vanguard in a timely matter. Wondering if anyone can offer insights into this aspect.
    We are in it for the long haul – but there will come a time when we will need to remove money from vanguard.
    Thanks!

    • dr says

      I have accounts at both Vanguard and Fidelity. I have a significantly larger account at Vanguard, yet the level of competence is much lower at Vanguard. What is noticeable:

      1. Vanguard customer service is far inferior, it is often like talking to a federal employee, ready to retire & waiting for a coffee break at the same time. You can never get the same person to follow up on anything, and they don’t seem particularly competent or care how much of your time you waste.

      2. They have a really hard time understanding how to transfer Assets, and always get you to someone who doesn’t understand

      3. There inherited asset transfer process is a time consuming waste. For 3 months I worked on have assets transferred to Vanguard. Hours & hours & hours of time! Always someone new, always different info. Today on the phone with Vanguard for another 2 hours & 10 minutes! All the while the funds were put in cash 3+ months ago when my transfer paperwork was completed. Finally I picked up the phone to fidelity, and had instant great knowledgeable customer service, with the individual offering to be my point of contact. Vanguard is not worth the trouble!

      4. The employees seem complacent, and seem to lack the drive and initiative to get something done!
      The Annuity department in particular, needs to get a little staff change.

      Hope I save some one the trouble. If the going gets slow & wastes your time over at Vanguard, quit while you are ahead, it won’t get better.

  14. Liza says

    Hi there,

    My husband and I are in our early 30s, and trying to figure out the best option for a retirement account. My husband is a teacher, and unfortunately, the companies offered to manage his 403B through his school district are all poor options I associate with high hidden fees and poor returns. Because of this he hasn’t opened his 403B yet. Vanguard is not offered. A friend of ours who works in finance suggested we open an account with Ameritrade and invest in low cost index funds. He also suggested we open a roth IRA, rather than an IRA. I feel very naive about what the right path is to take in terms of investments, and just want a safe, non-risky option. Any suggestions?
    Thank you!

    • says

      Hi Liza,

      Under SEC law, since we are not registered advisers, cannot give you specific investment advice. What I will say is there are differences between the two. Fidelity’s site is a good summary:

      https://www.fidelity.com/retirement-ira/ira/ira-comparison

      Regarding your husband’s 403b. If they do offer matching it’s an instant return on that money (ie say 3%). Even with high fees you come out ahead. Also depending upon your tax bracket can reduce your AGI decreasing the taxes you pay now. If the 403b does offer high annual maintenance fees, and high annual expenses funds with no matching it might not be as good an offer.

      We have a post that lists the order of investing to be the most tax efficient.

      http://investorjunkie.com/2898/tax-efficient-investing/

  15. mo says

    Do not use Vanguard! They may be cheap, but they hold your money hostage. When you look at their site and want to invest, see if you can find a link for taking your money out. If you do happen to find it, try to use it. The link does not take you to distribution form. What I’m saying is you can easily put your money in with a few clicks, but it could take weeks to get your money out. However, I got my money out of Fidelity in a few minutes with a simple phone call. I am still waiting to hear rom Vanguard.

    • Sarah says

      Yep I know someone who just had this happen to them they’ve waited 2 weeks for their money amd still havent gotten it.

    • Jeremy says

      I get the feeling it’s because Fidelity has a lot of outgoing transfers, and have made it easy. VG seems to be the opposite….

  16. Troy Holmes says

    Just try to get Vanguard to give you your money back… Good luck! Once they got the official paperwork from TD Ameritrade to roll $200+ K into my accounts there Vanguard simply continued to lose the paperwork from the brokerage firm and now they continually put me on hold or hang up on me. This has been going on for over a month now. They are crooks! You are better off simply retaining an attorney and allowing them to do all the work so they can start the timeline on the litigation or settlement.

  17. Nancy G says

    Worst customer service ever. They cashed a rollover check of mine and still haven’t deposited it in my account two and a half months later. They are thieves in my personal opinion. I am now issuing a fraud suit against them.

  18. Mia P. says

    My employer will start a relationship with Vanguard January 2015 for our retirement accounts. I am now with Lincoln and am wondering if it is a better idea I end my relationship with Lincoln and start my retirement account with Vanguard? Also, is there any way I can rollover my current money with Lincoln to Vanguard though I am still with the same employer? Your advice would be helpful because this can be very confusing for a professional with no investment experience.

    Look forward to your response.

  19. Jim Dougherty says

    I keep earning dividends which Vanguard says ONLY increases my share balances but NOT the account balances. Since I’m a CPA and know this not to be correct within SEC guidelines (and for example, Fidelity increases shares and account balances for reinvested dividends as does ComputerShare for DRIPs.) My question is whether any of you are experiencing the same thing in your accounts? Just had $5200 of dividends increase my share balances but not my account balances. Anyone else experiencing the same thing? I’ve confirmed with the SEC that this accounting treatment is not proper……ergo….giving me a increase of a hypothetical 100 shares in my account without a corresponding increase in my account balance at the then current share price is illegal. This seems to be standard Vanguard procedure……but not at Fidelity or Computershare…..would appreciate some independent advice. By the way, it took Vanguard over three weeks to respond to my questions about this illegal practice. I would love to give someone my $5200 of dividends reinvested into 100 hypothetical shares for $0!!!!!!! It’s a scam that requires legal attention.

    • eugi says

      Did your issue get resolved? I am thinking of investing with them and it scarce me to hear these things because unlike you I would be getting scam not knowing it.

  20. Disgusted says

    I said goodbye to Vanguard today after 10 years! The customer service front line has deteriorated over the years to 20 something, ill trained wanna be investment kids. The website IT staff–thank you very much–felt the need to change the website which used to be a breeze to use to a more clogged and complicated site where you need to dig down to find anything. There is no real way to speak with an “experienced” person to answer questions or even complain. Multiple attempts failed to find a supervisor and hold times were so hideous I hung up three times. Two emails this week were never returned in “two days” –in fact, none at all. It was not worth the frustration attempts to find someone to help when the gatekeepers who man the phone lines know nothing. So….goodbye.
    I had plans to transfer an employee IRA in about two years to Vanguard—no more. Filed today to get out and move 10 years of loyalty somewhere else. There is not even any corporate office to explain why I left or complain. Corporate hides behind the idiot front line youngsters. Good bye.

  21. Steve says

    Hi, can you address some of these customer complaints we are seeing? If it’s true as countless people are noting, that they freeze accounts readily, then don’t have the interest or authority to get you back on, that they give many people trouble getting their funds out, that they complicate every little error they or you make with their “byzantine bureaucracy” and generally make old customers realize that this company has turned into a monster that is simply coasting on it’s former reputation for integrity., IF this is true, we need to know. Nothing else matters if they are not trustworthy if they are adversarial with clients. Who wants to fight all time with a big company over one’s money? Please look into this and give us some idea if they are still a high integrity company.

    thanks

    • Mike says

      Steve,

      I’ve had an account with Vanguard and until recently really liked the firm. I encouraged a number of friends and family to switch over to Vanguard based on their lower fees. However, I’ve had a recent experience that has totally reversed my faith and confidence in Vanguard.

      I was asked by Vanguard to “upgrade” an established mutual fund account with the firm to a brokerage account. Essentially, the “upgrade” was of no real benefit to me, but it was explained to me would make some of the accounting easier for Vanguard. So, I agreed to the “upgrade”.

      Turns out the “upgrade” triggered a compliance issue, as Vanguard no claimed it was unable to verify my identity and it froze all of my account at Vanguard. I was unable to access or trade when some significant movement was taking place in the market.

      Despite repeated call to Vanguard, no one there is able to make a logical decision. The firm created the issue and does not follow the actual requirements of the laws/regulations it claims are imposed upon it by the federal government. Instead Vanguard’s CIP program is flawed and not consistient with the actual Code of Federal Regulations that governs Broker-Dealer transactions. Vanguard simply refuses to recognize that its Compliance policy is out of sync with the CFR, it claims to be following.

      I was so troubled by the matter, I took the time and effort to file a complaint with FINRA. I am not sure how much control FINRA will decide to exercise with Vanguard, but common sense seem to be in extremely short supply at Vanguard. For them to ask a customer to upgrade one of their accounts and then turn around and manafacture a bogus identity conflict and freeze the customer’s account is a sign that the firm is experience difficulties and might be a sign of future problems on the horizon.

      The inability to correct a simply mistake created by Vanguard and the firms willingness to alienate an otherwise loyal client is inexcusable. Hopefully, FINRA can interject some logic into Vanguard and if nothing else at least ensure that their compliance policy are actually in sync with the regulations, as opposed to be just vague assertains of fantasy by Vanguard.

      When you check online, you can see tons of complaints by clients and mostly now former clients of Vanguard of events similar to mine, where Vanguard self creates a client identity problem and locks the client out. I would suspect, that as others have suggest Vanguard staff is now composed of younger less experienced individuals that simply don’t take the time to know what is proper or just operate by knee jerk reactions. It’s sad, but I can not recommend Vanguard at this point.

      What good are lower fees, if in the end the firm creates more problems for you and wastes your time so easily. It only foreshadows likely future problems and frustrations. Maybe paying a higher fee is worth it if you can deal with competient representatives and have confidence that your funds are protected and always available.

      Sorry, to report such bad news about Vanguard!

  22. Day says

    Dear Sir,
    I’ve got a small Trust acct. that I can invest (have trading authority under terms of doc.) for my own benefit. I can move it to any broker(s) I choose to work with. Currently using a “full service” brokerage house that uses NFS (a division of Fidelity) to clear the trades and custody assets. I want to move it to a low-cost discount broker where I’ll pay lower fees. Unfortunately many of my positions won’t transfer “in kind” to other firms. I’ve already been told that TD Ameritrade, Scottrade & Trade King can only receive some of the assets, but not all. I own many foreign companies that don’t trade on the U.S. Exchanges. Do you think Vanguard could help me in this regard? I really want a firm that can offer me the most options & investment flexibility. And one where I won’t have to leave any assets behind at my current brokerage firm. Does this make sense? I have “lost my shirt” following all the investment advice of my current broker. And I’am worried the account will never recover. ANY advice you or your readers can give me would be MOST APPRECIATED. Thanks much.

  23. says

    I have had problems with Vanguard several years in the past when an account was willed to me. Since I was not holding Vanguard Funds, I transferred the account to another brokerage.

    Now, I’m holding several Vanguard Funds at another brokerage I would save $1000 a year if the funds were at Vanguard. So, here’s what happened when I tried to transfer some funds to Vanguard. They held the paperwork for 2 weeks before sending it to the other brokerage. The other broker responded within 2-3 days. Transfer over, you would think. Not so. The funds, considerable, are now in a twilight area at Vanguard. They can be traded but each trade would take 3-5 days instead of the normal 1 day. It’s almost 1 month since I started the transfer, yet I still do not have full control of my funds.

  24. says

    I wish someone had told me…. I love vanguard. I love John Boogle….but when it comes to vanguard annuities…don’t go there!!! I hope I save one life the frustration of dealing with a bunch of drunk, chain_smoking, retired trained monkeys. I think if you are totally incompetent, then they send you to work in the Vanguard annunity department. I have spent months trying to get two annuities together for my mother and they are still trying to get it right.

  25. Lee says

    Thanks for the straightforward comments about Vanguard.

    Of course, all sides are taken but when it comes to retirement funds, you want efficiency in managament, security, and true customer service. No one want their money held hostage. There are reasonable time frames for tranactions. There will be situations when we need access in liquidity. Yes, those 2 words, “customer service, ” are touted (or rather slung about) in our day-to-day dealings and we have all found that sad cases account for about 87% of the time. Everyone wants your money. Everyone! You usually get what you pay for and it is a challange to ferret out the cream part of the milk.

    Vanguard will be examined tightly

  26. Frank R. says

    I would appreciate if anybody could give me his/her opinion on the following matter: I am planning to invest 100-200k in a MANAGED investment account. Would you put this money in Fidelity or Vanguard? Please consider the following in your answer:
    1. I am average when it comes to knowledge of the investments world
    2. I am conservative to moderate in nature when it comes to taking risk
    3. Long term view – I am investing for my retirement.
    4. I like to be able to know how my investments are doing regularly
    5. I don’t have time/expertise to manage investments myself.
    6. I would like to be able to reach someone quickly if I have issues or questions.

    I have heard very good things about both Fidelity and Vanguard. I like the local presence of the Fidelity offices and advisors and the low costs of Vanguard. About Vanguard, though, they require that you give them the money before they sketch out a plan for investments…Anybody has or had issues with this requirement?

    Thanks a million for your opinion.

  27. Christopher Kraven says

    Hi my name is chris I’m 52 years old and i have about 16 to 18 years till retirement i have 3 questions :1 can i open an account at Vanguard for ETFS with 1000.00 and add 1000 or 2000 each year after that or do i need more money? 2 i would happily add more money each year as I’m on a fixed income and i wouldn’t touch this UNTIL I RETIRE is this ok to do? 3 if i put money say 2000 a year do u think I’d have a decent retirement savings in 20 years ? Your input is greatly appreciated thanks so much